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Terms & Conditions


By Continuing to browse and use this website you are agreeing to comply with our terms and conditions. Please note, these Terms and Conditions can be amended or updated at any time with or without notice.

The term 'Charlie's Toy Shop' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the person using or viewing the website.

The contents of the website can be updated or amended at any given time, with or without notice to you and is for general information only. Charlie's Toy Shop reserves the right, at any time, to modify the website, discontinue the website or delete data you provide, temporarily or permanently without notice and any liability to you.

Information and materials on this website are used, by yourself, at your own risk for which we are not liable. It is your responsibility to ensure products meet your specific requirements..

To use the full service of this website you may be asked to register on our site and in doing so you are agreeing to provide truthful information at all times. When registering you are agreeing to our terms and conditions and are mindful of the fact these can be modified or updated by us at any time.

Any personal information you provide to Charlie's Toy Shop is treated in the strictest of confidence and is not passed onto any third parties under any circumstance. Should you choose to pay for any product using our telephone service, please be aware that once payment is taken we do not retain, store or copy any credit or debit card details given to us.

You will be required to use a password to enter your account and it is your responsibilty to ensure the confidentiality of this password and any other login information you have provided us with. If at any given time you become aware of any unauthorised use of your registration, user account or password you must notify us immediately.

At times we may send out promotional emails, special offers and customer satisfaction surveys. In singing up to use our website, you are agreeing to these emails being sent to the email address you provide us with should we choose to do so.

Should you choose to pay for any product using our telephone service, please be aware that once payment is taken we do not retain, store or copy any credit or debit card details given to us.

Whist using this website you agree not to:

a) impersonate or misrepresent yourself, an organisation or another person.

b) provide any content or perform any conduct that may be seen as threatening, abusive, harmful, obscene, offensive, vulgar, objectional or pornographic.

c) collect data on other users of this website

Each toy on this website carrys an appropriate age guideline. By agreeing to these terms and conditions it becomes your responsibility to ensure these guidelines are adhered to.

All products comply with relevant health and safety regulation. Toys comply with CE toy safety regulations and where necessary carry the CE mark.

Should, for any reason, a toy need to be recalled you will be notified by whatever means immediately.

Photo's on this website have been used with the suppliers consent and should not be forwarded, copied or used in any manner without contacting the relevant company for their permission.

Whilst trying to ensure that we have portrayed each item to the best of our ability, photographs used on this website may not portray the actual size, colour or dimensions of the toy and for this Charlie's Toy Shop is not liable or responsible. No information has knowingly be written to misguide or misinform you in anyway.

All prices are quoted in sterling and can be changed, updated or amended without giving notice.

Damages must be reported within 7 days of receipt of delivery.

Items that you wish to return, can only be accepted after obtaining written agreement from Charlie's Toy Shop with 7 working days of delivery. All returns must be in the original condition as despatched and where appropriate in the original, undamaged packaging.

Goods will only be despatched on receipt of full payment, including any p&p charges and goods remain the property of Charlie's Toy Shop until the payment is received.

Should you need to cancel your order, you can do so as per the distance selling regulations, providing you act within 7 working days after the day you received the goods.To cancel an order please email If the item has already left our premises then you are required to act within our returns policy.

Please note, while every effort is made to supply all ordered goods to you within 28 days, at times, for whatever reason, this may not be possible. Charlie's Toy Shop will notify you if your order will be delivered out of this time frame. In agreeing to these terms and conditions you accept that this situation could arise and that Charlie's Toy Shop are in no way liable for non-delivery of goods within the stated timescale.

Goods, Products and services of third parties may be made available or advertised through this website. Charlie's Toy Shop is in no way responsible for the representation of these goods, products and services provided by any third parties. Should you leave our site through a link, please note, we have no control over the nature or content of that other website. Any information you provide after leaving our site by a link is done so at your own risk and terms and conditions of that website should then be adhered to. 

You may not create a link to this website from any other website or documentation without first obtaining written permission from the owner of Charlie's Toy Shop. 

Whilst we hope that Charlie's Toy Shop website always run smoothly, there may be times where the website will be unavailable due to issue beyond our control. Should this happen we are neither liable or responsible for this happening.

Unauthorised use or access to this website may be seen as a criminal offence or subject ot a claim for damages.

These terms and conditions shall be interpreted in accordance with English Law. Any dispute or action that may arise shall be dealt with in an English court in accordance with English Law.

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Charlie's Toy Shop (Halesowen/Birmingham Toy Shop) © 2019