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Orders and Returns

How to order

Ordering really is simple. Fill your cart with the items you require and then proceed to your shopping cart to pay securely through the different options available.

Deliveries are free for all orders £25 and over. For all orders below a charge of £3.95 is added.

Returns

If you are not entirely satisfied with your order, you can return it to us within 28 days and receive a full refund providing it is in its original packaging and in a sellable condition. We must be advised, in writing, of any items you wish to return for whatever reason. You are responsible for paying postage charges to return the goods. Please obtain proof of posting.

If items are damaged or faulty, we must be advised immediately. We will cover any cost incurred for returning these items to us.

Your order will be processed as quickly as possible and we aim to dispatch items within 5 working days. If we know this timescale can not be met, we will contact you with an estimated delivery date.

Please note, where possible, we try and use recycable packaging.

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Charlie's Toy Shop (Halesowen/Birmingham Toy Shop) © 2019